Where are you based and can I collect my order directly from you?
The Magik Box is based in Toronto, Canada. We do not have local pick up. For any other questions or even if you just want to make an enquiry, please contact us by clicking HERE. You need JavaScript enabled to view it
If my product breaks down during the Warranty period, how and where do I get it repaired?
All products sold by The Magik Box Online hold the official manufacturer warranty. We do not sell Grey import products. This means that the product must be returned to the official supplier of the product within Canada by the owner. On certain products, we will return the product for you. We highly recommend taking out 'On-site' warranties if available to avoid any hassles should something go wrong. Should you need assistance, please feel free to contact us for the best advice.
My goods have been damaged in transit
If you goods have been damaged en route to you, please contact us immediately so that we can arrange for the collection of the goods. Please return the item/s including a small note explaining the fault. FAULTY GOODS HAVE TO BE RETURNED WITHIN 48 HOURS. As soon as we receive the item and it has been tested we will either repair the item or send a replacement. We apologize for the inconvenience.
Do you ship goods outside of Canada?
We do ship outside Canada. Shipping times will vary depending on the country. On some occasions delays will arise due to International Customs.
I have received duplicates or incorrect items in my order
As rarely as this happens, sometimes mistakes are made. Please contact us immediately so that we can arrange for a collection of the goods to avoid you being charged. Please return the duplicated item unopened we apologize for the inconvenience.
I have not received my order
Most products are usually delivered in 2-6 working days of your payment being confirmed, with a 5-day handling time. Occasionally due to stock availability this can take longer. If your product is not in stock when your order is processed, you will be contacted immediately by one of our sales consultants advising you of the expected time delay. Please contact us if you do not receive your item(s) within 10 days of your payment being confirmed so we can advise you on the location of your goods. We apologize for any delay.
How can I pay for my order?
We accept payment by Credit Card (Visa & MasterCard). All Payments will be in Canadian dollars. Paypal is also an option.
I need my goods urgently, like yesterday. Can you help?
Of course! We understand that sometimes you need an item and you need it 'yesterday'. Contact us so we can make sure your order is in stock and if it is an item that we can speedily deliver. We'll put through the order manually and mark it as a rush item (Additional shipping charges applicable)
How do I know if a product is in stock?
If you would like to confirm stock availability of a product, please contact us by clicking HERE with the Product Code and Product Name and how many units you are wanting and we will reply back to you with the stock status. Please note that stock can only be checked between the hours of 10h00-16h45 Monday – Friday (Canadian EST).
Why are the prices on the Amazon.ca store different from the web-site ?
Due to additional fees that have to be paid to Amazon.ca for listing, commissions, provincial taxes, etc. we are forced to raise the prices on the Amazon.ca store and hence the difference.